Leading global specialty insurer expands Indico Data deployment from underwriting into claims FNOL

Expansion extends a single intake and orchestration layer from underwriting submissions into claims FNOL

February 26, 2026 |

Indico Data, the Intake & Orchestration Platform for insurance operations, today announced that a leading global specialty insurer has expanded its deployment of Indico beyond its initial underwriting submission intake use case, extending the platform to support claims First Notice of Loss (FNOL) intake and orchestration. The expansion signals the insurer’s confidence in Indico as an enterprise-wide decisioning platform, deepening automation across the full policy lifecycle.

The insurer originally deployed Indico to modernize how underwriting submissions were ingested, prepared, and routed upstream of underwriting systems. As the platform proved its ability to handle high volumes of unstructured, variable inputs in production, the insurer extended Indico to govern how loss notices enter claims operations, addressing similar intake bottlenecks at the front door of claims.

Claims FNOL submissions arrive through multiple channels, formats, and attachment types, often requiring significant manual effort to classify, validate, and prepare data before downstream systems can act. By expanding Indico into FNOL intake, the insurer is standardizing how loss notices are ingested, enriched, validated, and routed before they reach claims systems and adjusters.

This expansion reflects growing demand for a single, reusable intake and orchestration layer that spans underwriting and claims, eliminating fragmented inboxes, manual data preparation, and duplicative tooling across operations. By governing the flow of work upstream, the insurer is accelerating claim setup, improving data accuracy, and increasing operational throughput without adding headcount.

“Once insurers address intake challenges in one area of the business, similar upstream inefficiencies often become apparent across other functions,” said Tom Wilde, CEO of Indico Data. “This expansion reflects a broader shift in the market, carriers are increasingly standardizing how work enters the enterprise to ensure downstream underwriting and claims systems operate as designed and deliver their intended value.”

With this expansion, Indico strengthens its standing as the Intake & Orchestration Platform for insurance operations, serving as the connective layer that ensures work enters the enterprise intelligently and moves seamlessly across underwriting and claims.

About Indico Data

Indico is the Intake & Orchestration Platform for insurance operations. The platform modernizes how work enters and moves through the enterprise by ingesting, enriching, validating, and orchestrating unstructured operational inputs across underwriting, claims, and servicing. Indico transforms messy, variable documents and data into clean, complete, system-ready outputs that route to the right teams and downstream systems. By replacing manual intake, brittle tools, and labor-based workarounds, Indico enables carriers to increase throughput, improve accuracy, and scale operations reliably, turning insurance operations into a durable competitive advantage.